Real People. Real Support.

At Alert Care, we pride ourselves on providing comprehensive support services to our customers. From consultations to technical support and customer service, our dedicated team is here to assist you every step of the way. Our 24/7 USA-based emergency call center ensures that all calls are promptly responded to, separate from our day-to-day operations. While our business offices observe holidays such as New Year’s Day, Thanksgiving Day, and Christmas Day, our emergency monitoring centers remain fully staffed 24/7, 365 days a year.

FAQs

Find answers to common questions about Alert Care’s medical alert systems and services. Whether you’re new to our products or seeking clarification on features, our FAQs are here to help. Explore our frequently asked questions for insights that will enhance your experience with Alert Care. If you need further assistance, our customer support team is ready to help. Your safety and peace of mind are important to us, and we’re dedicated to providing the information you need to feel confident with Alert Care.

Do I need wifi or a cell phone to use the AC Home Cellular system?

No. You do not need to have wifi or a cell phone to use the Home Cellular unit.

With the AC Home Cellular system, what's the range of the pendant?

The range of the AC Pendant and Fall Sensor is approximately 150′, giving the user the ability to call for help from a lobby or while outside in the yard.

Where can I buy replacement or additional pendants for the AC Home Cellular?

You can get an additional Pendant or Fall Sensor to replace one that has been damaged or for an additional user in the home.

Click here to purchase a Pendant

Click here to purchase a Fall Sensor

Can two people use one AC Home Cellular unit?

Yes, two people can use the same Home Cellular unit. Each person will need their own Pendant or Fall Sensor, and they will need to pay an extra $9.99 for the addition to the monitoring service.

Do the Alert Care systems automatically call 911 when the button is pushed?

No. When the button is pressed, it calls our U.S.-based trained response team. They will assess the situation and call for an ambulance or a loved one.

Are Alert Care's medical alert systems water-resistant?

Absolutely. All of Alert Care’s medical alert systems are highly water-resistant, allowing you to wear them confidently even in the shower.

Why choose Alert Care's Lockbox?

With our Lockbox, you can avoid the physical and financial repercussions of emergency responders forcing their way into the home. Simply create your own four-digit code, securely stored by us and only revealed in emergencies. It will be shared with first responders or a loved one if there’s an emergency.

Who benefits from an Alert Care medical alert system?

Our systems cater to individuals of all ages who:

  • Live alone or spend extended periods alone during the day
  • Have medical conditions requiring immediate attention, such as epilepsy, seizures, strokes, and heart conditions
  • Are recovering from major surgeries, falls, heart attacks, or hip replacements
  • Experience hearing difficulties and may find it challenging to communicate with 911 during emergencies
  • Prefer the independence of living in their own home
  • Desire the freedom to continue living life on their own terms

Why choose an Alert Care medical alert device over a cell phone for emergencies?

Our devices are specifically designed for safety, featuring highly water-resistant wearable buttons ideal for use in the shower. Unlike a cell phone, which may not always be within reach during an emergency, our devices provide reliable access to help at all times. Whether worn discreetly around your neck or on a belt clip, our devices ensure you’re always prepared for emergencies with just a simple button press. Plus, they offer more than just emergency assistance – you can also use them to contact family members or loved ones instantly. The convenience and ease of use of our products truly set them apart from traditional cell phones, especially when it matters most in an emergency.

What should I know about fall prevention?

As we age, the risk of falling rises. Falls pose significant dangers for older adults, often resulting in fractures, hospitalization, and disability. Fortunately, many falls can be prevented.

Here are six tips to help avoid falls from the National Institute on Aging:

Source: https://www.nia.nih.gov/health/falls-and-falls-prevention/six-tips-help-prevent-falls

Contact Information:

Headquarter’s Phone:
216-381-5598
1-800-410-5896
Fax: 216-382-3430

Office Hours:
Mon-Fri, 9:00 – 5:00

Address:
9853 Johnnycake Ridge Road, #200
​Concord, Ohio 44060