Shipping and Returns
Shipping
Alert Care offers Ground shipping for all orders. Guaranteed within 3-10 business days from the time of purchase.
Any orders placed on a Saturday or Sunday will not be processed until the following Monday. Holidays and inclement weather may delay delivery. Alert Care Ohio is not responsible for any service interruptions by the carriers.
Order Status
A shipping confirmation email with tracking number and information will be sent once an order has been processed. If you have any questions or concerns regarding your order, please contact our Customer Service line at 1-800-410-5896.
Return Policy
Purchased equipment can be returned within 30 days of purchase for a refund less shipping costs.
You may cancel your monitoring service at any time by calling Alert Care Ohio at 1-800-410-5896. If you have not purchased the equipment, you must return all system equipment and accessories to Alert Care Ohio at your expense. Service will be canceled effective the day the system is received by Alert Care Ohio. If you have purchased your equipment, service will be canceled effective upon receipt of a signed Cancellation Letter provided by Alert Care Ohio via either mail or email.
Refunds may take up to 30 days to process upon receipt of your system or Cancellation Letter.
Lost or Damaged Equipment
Lost or damaged equipment can be replaced by repurchasing the applicable device and items at regular sale price.
Avoid lost or damaged equipment out-of-pocket expenses with our Product Protection Plan by adding it to your monthly service available on our website. Please contact our Customer Service line at 1-800-410-5896 with any questions or if you need assistance.
Customer Service Hours of Operation:
Monday – Friday, 9am – 5pm EST When returning items back to Alert Care Ohio, please provide a tracking number from the shipping carrier to confirm the arrival of the package. Cancellations may take up to 30 days to process. Please contact our Customer Service line at 1-800-410-5896 if you have any questions.
